All Policies

Privacy Policy

1. Introduction

This Privacy Policy explains how Sports Bar AI ("we," "our," "us") collects, uses, discloses, and protects personal information when you interact with our services. This includes our websites, mobile applications (iOS and Android), booking platform, AI-powered features, and all related services (collectively, the "Services").

We are committed to safeguarding your privacy and ensuring that your personal data is handled in compliance with applicable privacy and data protection laws, including the California Consumer Privacy Act (CCPA) and other applicable U.S. state and federal privacy laws, the UK General Data Protection Regulation (UK GDPR), and the EU General Data Protection Regulation (EU GDPR).

By using our Services, you confirm that you have read and understood this Privacy Policy and agree to the practices described herein.

2. Information We Collect

We collect information through our websites, mobile applications, and AI-powered features. The types of information we collect include:

2.1 Information You Provide Directly

  • Account Information: Name, email address, phone number, profile photo, and login credentials (including credentials from social login providers such as Google, Apple, and Facebook/Meta).
  • Booking Information: Event preferences, venue selections, table or seat choices, group size, and special requests.
  • Payment Information: Payment card details, billing address, and transaction history. Payment information is processed securely by our payment processor, Stripe, Inc., and we do not store your full card number on our servers.
  • Communications: Messages sent through our contact forms, customer support channels, WhatsApp, or email.
  • User-Generated Content: Reviews, ratings, photos, and comments you post on our platform.
  • AI Interactions: Queries, commands, and conversations with our AI-powered assistants (for both sports fans and venue operators).

2.2 Information Collected Automatically

  • Device Information: Device type, model, operating system and version, unique device identifiers, screen resolution, and language settings.
  • Usage Data: Pages and screens visited, features used, time spent, clicks, taps, scroll behavior, search queries, and interaction patterns.
  • Location Data: With your consent, precise or approximate geolocation data from your device to provide relevant venue and event recommendations.
  • Network Information: IP address, browser type and version, ISP, referring/exit URLs, and access timestamps.
  • Push Notification Tokens: If you enable push notifications, we collect device tokens to send you alerts about events, bookings, scores, and updates.
  • App Analytics: Crash reports, performance data, and diagnostic information from our mobile applications.

2.3 Information from Third Parties

  • Social Login Providers: If you sign in using Google, Apple, or Facebook, we receive your name, email address, and profile picture as authorized by you.
  • Venue Partners: Venues may share attendance or booking fulfillment data with us.
  • Sports Data Providers: We receive fixture schedules, scores, team information, and league data from third-party sports data services to power our platform.

3. How We Use Your Information

We use the information we collect to:

  • Process and manage bookings — Confirm reservations, send booking details to venues, and provide booking confirmations and reminders.
  • Provide AI-powered services — Power our search, recommendation, and conversational AI features for sports fans and venue operators.
  • Personalize your experience — Show relevant events, venues, and sports content based on your preferences and location.
  • Send communications — Booking confirmations, event reminders, score updates, marketing newsletters, and promotional offers (with your consent where required).
  • Process payments — Charge booking service fees securely through Stripe.
  • Deliver push notifications — Event alerts, score updates, booking reminders, and promotional messages (with your consent).
  • Improve our Services — Analyze usage patterns, conduct A/B testing, and develop new features.
  • Ensure security — Detect and prevent fraud, abuse, and unauthorized access.
  • Comply with legal obligations — Respond to lawful requests from authorities and enforce our terms.

4. AI-Powered Features and Automated Decision-Making

Our platform uses artificial intelligence to enhance your experience, including:

  • Smart Search: AI-powered search to find events, venues, and sports content.
  • Recommendations: Personalized event and venue suggestions based on your preferences, location, and past activity.
  • Conversational AI: Chat-based assistants that help sports fans find events, check scores, and make bookings, and that help venue operators manage events, check bookings, and control their venue settings.
  • Content Generation: AI-assisted event descriptions and notifications.

These features involve automated processing of your data but do not make decisions that produce significant legal effects on you. You can contact us at legal@startivent.com to request information about the logic involved in any automated processing.

5. Cookies and Tracking Technologies

We use cookies, tracking pixels, SDKs, and similar technologies across our websites and mobile applications. For detailed information, please see our Cookies Policy.

6. Sharing Your Information

We do not sell or rent your personal data. We share it only when necessary for:

6.1 Service Providers and Partners

  • Stripe, Inc. — Payment processing and fraud prevention.
  • Google LLC — Analytics (Google Analytics), advertising (Google Ads), maps and location services (Google Maps), reCAPTCHA, and fonts.
  • Meta Platforms, Inc. — Facebook Pixel, Instagram integration, and WhatsApp communications.
  • Apple Inc. — Sign in with Apple, Apple Maps, push notifications (APNs), and App Store services.
  • X Corp. — Social media integration and analytics.
  • LinkedIn Corporation — Social media and professional networking integration.
  • YouTube LLC — Embedded video content and analytics.
  • Yelp Inc. — Venue reviews and ratings integration.
  • Cloudflare, Inc. — Content delivery, security, and image hosting.
  • Firebase / Google Cloud — Push notifications, app analytics, and crash reporting.
  • CookieYes — Cookie consent management.

6.2 Venue Partners

We share your booking details (name, group size, booking reference, and special requests) with the venue where you have made a reservation so they can prepare for your visit. We do not share your payment details with venues.

6.3 Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or when necessary to protect the rights, property, or safety of STARTIVENT, LLC, our users, or others.

7. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy:

  • Booking data (platform): Booking records on our primary booking platform are anonymized after 30 days from the event date to maintain system performance. This means your name and contact details are removed from the booking system after this period.
  • Operational records: We may retain certain aggregated or de-identified booking and transaction data for business analytics, service improvement, and legal compliance purposes.
  • Payment records: Payment processing is handled by Stripe, Inc. We do not store your full card number. Stripe retains payment records in accordance with their own data retention policies and financial regulations. For details on Stripe's data practices, see Stripe's Privacy Policy.
  • Account data: For as long as your account is active, plus 3 years after deletion for legal compliance.
  • Usage and analytics data: Up to 26 months.
  • AI interaction logs: Up to 12 months, unless you request earlier deletion.
  • AI training: Your personal data is not used to train our AI models. AI features use your data solely to provide you with the requested service (e.g., finding venues, making recommendations) and do not retain it for model improvement.

Data no longer needed is securely deleted or anonymized. To request deletion of your data, contact us at legal@startivent.com.

8. Data Hosting & Storage

All customer data is hosted in the United States. STARTIVENT, LLC is a U.S.-based company and your data relationship is governed by U.S. law.

8.1 Infrastructure

  • Application servers: Hosted on U.S.-based infrastructure.
  • Email and communications: Managed through Google Workspace (Google LLC, headquartered in the United States). Data is stored across Google's enterprise-grade global infrastructure, which includes multiple data centers within the United States.
  • Payment processing: Handled by Stripe, Inc. (headquartered in San Francisco, USA).

8.2 Security Standards

  • TLS/SSL encryption for all data in transit.
  • AES-256 encryption for data at rest (via Google Workspace).
  • Google Workspace maintains SOC 2, SOC 3, and ISO 27001 certifications.
  • PCI DSS-compliant payment processing through Stripe.

8.3 International Users

If you access our services from outside the United States (including the UK and EU), your data will be transferred to and stored in the United States. By using our services, you consent to this transfer. We ensure that appropriate safeguards are in place to protect your data in compliance with applicable data protection laws, including the UK GDPR and EU GDPR where applicable.

9. Your Rights

9.1 For U.S. Residents (CCPA/CPRA)

You have the right to:

  • Know what personal information we collect, use, and disclose.
  • Delete your personal information.
  • Opt out of the sale or sharing of personal information (we do not sell your data).
  • Non-discrimination — We will not discriminate against you for exercising your rights.

9.2 For UK Residents (UK GDPR)

You have the same rights as listed below for EU/EEA residents under the UK GDPR. You may also lodge a complaint with the Information Commissioner's Office (ICO).

9.3 For EU/EEA Residents (EU GDPR)

You have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccurate or incomplete data.
  • Erase your personal data ("right to be forgotten").
  • Restrict processing of your data.
  • Object to processing based on legitimate interests or for direct marketing.
  • Data portability — Receive your data in a structured, machine-readable format.
  • Withdraw consent at any time where processing is based on consent.
  • Lodge a complaint with your local data protection authority.

9.4 How to Exercise Your Rights

To exercise any of these rights, contact us at legal@startivent.com. We will respond within 30 days (or within the timeframe required by applicable law). We may require proof of identity before fulfilling your request.

10. Security

We implement industry-standard security measures to protect your personal information (see also Section 8.2 for infrastructure-level security details). No method of transmission or storage is 100% secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and protect your account credentials.

11. Mobile Applications

Our iOS and Android mobile applications may collect additional data as described in Section 2, including:

  • Push notification tokens to send you event alerts and score updates.
  • Device identifiers for analytics and crash reporting.
  • Camera and photo library access (with your permission) for uploading reviews and profile photos.
  • Location data (with your permission) for nearby venue discovery.

You can manage app permissions through your device settings at any time.

12. Third-Party Links

Our Services may contain links to third-party websites, apps, or platforms. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

13. Children's Privacy

Our Services are not directed at children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected data from a child under 16, we will promptly delete it. If you believe a child has provided us with personal information, please contact us at legal@startivent.com.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated through our website, mobile apps, or email. The "Last Updated" date at the top indicates the most recent revision.

15. Contact Us

Sports Bar AI is operated by STARTIVENT, LLC.

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about our data practices, please contact us at:

STARTIVENT, LLC

30 N Gould St, Ste R

Sheridan, WY 82801, USA

Email: legal@startivent.com

Effective Date: February 17, 2026

Last Updated: February 17, 2026